Conditions of Use

By visitng and/or shopping at the Tariro web site you acknowledge that you have read, understood and accept the following conditions of use.

Whilst every effort is made to ensure the accuracy of the information presented on our web site, Tariro is under no obligation to provide products if the information on the site is incorrect, for example, if the wrong price is displayed.

In-store and online prices may differ, as online prices are calculated to take into account the cost of delivery for heavy items. Price differences may also result from changes imposed by our suppliers.

Additionally, while every effort is made to make true representations of the products displayed on our web site, there may be some variation in colour or design, particularly in hand-made products.

Where the product you have ordered is unavailable, we may choose to substitute it with a similar product. You will be charged the price of the product we send you, but you are entitled to a full refund if you are not happy with the substitution, provided you return it to us in its original condition as per our returns policy.

We make every effort to deliver your order as quickly as possible. However, delays are sometimes inevitable, and may be caused by low stock levels, a high volume of orders, problems with our suppliers or delays within the postal system. In accordance with Distance Selling Regulations, we will contact you in the unlikely event that your goods will be delivered more than 30 days after you placed your order. In these circumstances you will have an additional right to cancel.

In accordance with Distance Selling Regulations, you may cancel your order and return goods at your cost within 7 days of delivery. You will be entitled to a full refund, excluding any delivery charge. The refund will be issued to your original payment method within 28 days.

When you place an order through our web site, mail order catalogue or by telephone, you will also be automatically added to our fortnightly e-mail newsletter. This gives you all the latest Tariro news, competitions and special offers and a seasonal recipe twice a month! You can leave the newsletter at any time, but if you would rather not be added in the first place, please let us know by e-mail at mailorder@tariro.co.uk. If you order by telephone, please ensure you also send an e-mail so that we can be sure to process your request as quickly as possible.

Tariro is a trading name for One Hope Limited, UK registered company number 06276004. Registered office: WSM Pinnacle House, 17-25 Hartfield Road, Wimbledon, London SW19 3SE.